Refund & Cancellation Policy
Last updated: 17 August 2026
PropertyNow is operated by Or Tomer, a sole proprietor trading as PropertyNow. Subscriptions are sold through Paddle, which acts as the merchant of record — refunds are issued by Paddle on our instruction, back to the original payment method. To ask for one, write to info@propertynow.app.
1. Free trial
New accounts get 15 days free, with every feature available and no payment details required. Nothing is charged during the trial and it does not convert automatically — when it ends you choose whether to subscribe. If you don't, your data is preserved and your account is locked until you do.
2. What you pay for
PropertyNow is billed per door under management: $5.99 per door per month, or $59 per door per year. There is no minimum, no platform fee and no per-seat charge — staff and tenant accounts are unlimited. Prices are in USD.
Each door you manage occupies one licence. You always pay for the number of licences on your subscription, which you control.
3. Adding doors
When you add a door beyond your current licence count, a licence is added and charged immediately, prorated for the remainder of the billing period. You see the amount before it is charged.
4. Removing doors
Deleting a door does not reduce your bill on its own, and does not produce a refund or credit outside the 14-day window in section 6. The licence remains yours for the period you have paid for, so the next door you add uses it at no extra cost.
To pay for fewer doors, reduce your licence count from the subscription page. The reduction takes effect at your next billing date; the period you have already paid for runs to its end at the licence count you paid for.
5. Cancellation
You can cancel at any time from the subscription page. Cancellation takes effect at the end of the period you have already paid for — your access continues until then, and you are not charged again.
The same applies to annual subscriptions: cancelling stops the next renewal, and access continues to the end of the year you paid for. If you cancel within 14 days of a payment you can also ask for that payment back — see section 6.
6. Refunds — 14 days, no conditions
You can request a full refund of any payment within 14 days of that payment being taken. No reason is required and no conditions apply. Write to info@propertynow.app and we will return the money to your original payment method.
After 14 days, payments are non-refundable — including partial periods after a cancellation, licences you stop using, and annual subscriptions cancelled part-way through the year. This is why cancellation leaves your access running to the end of the paid period rather than cutting it short.
Nothing here limits rights you have under the consumer law of your country, which apply regardless of this policy.
7. Annual subscriptions
Annual is a lower per-door rate in exchange for committing to a door count for the year. You can add doors at any time during the term, prorated for the remaining months. Reductions take effect at renewal rather than mid-term.
8. AI usage
AI features are included in your plan up to an allowance based on your door count. Usage beyond the allowance is billed monthly in arrears on the following invoice, and is shown in the app before it is charged.
9. Failed payments
If a payment fails we retry it and contact you. Access continues during that period. If payment cannot be collected the subscription is suspended — your data is retained, and restoring access requires settling the outstanding amount.
10. Who you are paying
Payments are processed by Paddle, which acts as merchant of record for PropertyNow. Paddle handles payment, invoicing and sales tax, and will appear on your bank or card statement. Receipts come from Paddle, and payment disputes can be raised with them directly.
11. Getting in touch
Questions about a charge, a cancellation or an invoice: info@propertynow.app. We reply within two business days.