How PropertyNow handles tenants, maintenance and rent
Three jobs that never stop, on one shared set of buildings, tenants and money. The routine steps run on their own; the decisions that need judgement stay with you.
Tenants and leasing
Every enquiry lands in one pipeline — from your listings, a public apply page, or the AI concierge that answers prospects around the clock. You move each lead from new to viewing to signed, checked against the criteria you set.
- EnquiryA prospect asks about a unit; PropertyNow answers and captures them in the pipeline.
- ViewingA viewing is offered and booked against your calendar.
- ApplicationThe application is collected and checked against the criteria you set.
- Your callYou choose the tenant.
- LeaseThe lease is drafted from your template and sent for e-signature.
- Move-inThe new tenant is invited to their portal in their own language.
Your call: who gets the unit, and the rent you set.
Maintenance
The leak in 3A, from first text to a closed job with proof of work.
- 8:02 amThe tenant texts a photo of water under the kitchen sink.
- 8:03 amPropertyNow marks it urgent and asks two of your plumbers for a quote.
- 8:40 amYou approve the $180 quote.
- 1:00 pmThe tenant is reminded that the plumber arrives at 2.
- 3:10 pmThe plumber closes the job with photos; the cost lands on the owner's statement.
Your call: any quote above the limit you set.
Rent and owners
Every due date tracked, payments matched, owners paid on schedule.
- DueRent is tracked against every unit and due date.
- ReminderThe tenant is reminded before and after the due date.
- MatchedPayments are matched as they arrive, in the currency you collect.
- FlaggedLate rent is flagged the same day it slips.
- Your callYou decide when late rent becomes a formal notice.
- StatementThe owner's statement and payout are prepared on schedule.
Your call: when late rent becomes a formal notice.
Money, tracked and reported
Rent, expenses and owner payouts roll into one financial view — what came in, what is outstanding, and the net, with the trend over time and a breakdown by category and vendor.
- Income collected, expenses and net — each measured against the prior period.
- Collection rate and receivables, so overdue rent shows the day it slips.
- Spend by category and by vendor, and owner payouts, on one page.
- Any period, exported to CSV for your accountant.
Ask PropertyNow
A built-in assistant that answers questions about your own portfolio — how much rent is overdue, which leases end this quarter, where a job stands — and shows new staff how to get things done. It is read-only: it reads your data and points you to the answer, it never changes anything on its own.
- Ask in plain language; answers are grounded in your data, with the source.
- Read-only by design — it looks, it never touches.
- How-to help built in, so new staff find their way without a manual.
- Set your own automation rules for the routine steps you want handled.
A portal for every resident
Tenants get their own app: the rent that is due and a way to pay it online, a tap to report an issue with photos, plus their documents and announcements — each in their own language.
Fits the stack you already run on
Webhooks and an open API today, plus email and payments. More native connectors are planned.